In the highly unlikely event you are not completely satisfied with your purchase from Allivet (with the exception of prescription drugs and vaccines), we will gladly accept your return for an exchange or a refund. Kindly return your unused, unopened items in their original box and/or packaging in new condition within 30 days for a replacement or refund. Please note that all returned item(s) are subject to 15% restocking fee and shipping charges on returned items are non-refundable. Please contact our Customer Care Specialists at 1-877-500-9944 for further assistance on our return process.
When returning an item, please contact our Customer Care Specialists at 1-877-500-9944 to obtain a return authorization, then, please ship your return package to the following address:
Allivet - Returns
480 West 83rd. St.
Hialeah, FL 33014
PRESCRIPTION DRUGS ARE NOT RETURNABLE. Allivet will not accept returns for refund or exchange on ANY prescription medication. State and Federal regulations prohibit us from accepting any prescription drugs returns, except when these drugs are subject to a recall. As your Trusted Pet Pharmacy, we uphold all pharmacy and state regulations. This rule is for your protection and assures you that medications dispensed by our pharmacy have not been outside the control of the pharmacy. If you have questions and/or concerns about the prescription items in your order, please call our Customer Care Specialists at 1-877-500-9944.
VACCINES OR COLD ITEMS ARE NOT RETURNABLE. Allivet will not accept returns for refund or exchange on ANY Vaccines.
Missing and/or damaged items should be reported to Allivet via firstname.lastname@example.org or call us at 1-877-500-9944 within 72 hours of order receipt so that we can correct your order.
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