Ordering
Cancel or Change an order?
You can cancel your order if it has not been packed for shipping and a tracking number has not generated. Once you receive your tracking number the order cannot be cancelled and instead must be returned.
How to Return an Item?
To return your order, please contact us via email at customercare@allivet.com or call toll free 1-877-500-9944. Our customer care department is open Monday – Friday 8am – 7pm EST
Our Customer Care Specialists will provide you with an RMA number. Please make sure you pack the item(s) with care and return it to us at:
Allivet - Returns
14540 NW 60th Avenue
Miami Lakes, FL 33014
Please clearly write the RMA Number on the OUTSIDE of the return box and place the packing slip that came with your order inside the box.
Is shipping cost refundable in case of a returned package?
No, shipping cost is not refundable.
Are Over-the-counter items refundable?
Yes, Allivet will take any UNOPENED OTC item bought within the last 30 days.