Allivet CUSTOMER HELP CENTER Answers to Commonly Asked Questions.

Medication that requires a prescription will have a red "Rx” next to the product name on our website.

To order prescription medication, simply add the item to your cart then proceed through checkout. During the checkout process, we will ask you for information about your pet and veterinarian so we have it on file and may contact them on your behalf.

If you already have the prescription you can mail it to:

Allivet - Rx
14540 NW 60th Avenue
Miami Lakes, FL 33014

Once you have completed your order, we will contact your vet clinic and request your pet’s prescription directly from them. If we have your email address on file, you will receive email updates on your order each time we reach out to your vet clinic, and then another to let you know when your prescription has been received.

Rx Hold means order is pending your pet’s veterinarian’s approval to dispense medication.

Usually, all prescriptions are processed within 24-48 hours after they are received.

Faxed or scanned copies are only accepted from vets’ offices. Clients must mail in the original prescription.

No, the original prescription must be received in order to fill medication.

If an order is placed within business hours, your pet’s vet clinic will be contacted on the same day. The first attempt is always made by fax unless it is a mobile vet clinic. We follow up by phone with vets every 48 hours (2 business days).

All Rx approvals are processed within the first 24 hours after received.

No, prescription items are not refundable.

You can cancel a prescription order as long as the prescription has not been prepared. Once the prescription has been prepared, we will not accept any cancelations.

Under Wis. Stats. s. 450.13 (5m) (a), the Pharmacist may substitute a less expensive drug product equivalent, unless the consumer or prescribing practitioner have indicated otherwise.

Wisconsin generics list
Allivet's list of generics with price

Compounding is the process of preparing medications in specific strengths or forms that might not be commercially available. It provides flexibility when an animal needs a medication in a different form, such as a liquid instead of a tablet, or a specific strength that’s easier to give or better suited to an animal’s needs.

Sometimes, a commercially available medication isn't available in the strength, dosage form, or flavor that works best for your pet. In these cases, your veterinarian may prescribe a compounded version to make administration easier or more practical. For instance, some medications may be prepared in different strengths or forms, such as turning a tablet into a liquid, to make administration easier.

Compounded medications are prepared under strict quality and safety standards to help ensure consistency and reliability. When prescribed by your veterinarian, they can offer options when a medication needs to be provided in a different strength, form, or flavor. As with any medication, always follow your veterinarian’s directions.

Yes. Compounded medications can only be dispensed with a valid prescription from a licensed veterinarian. This requirement helps ensure your pet receives the correct medication, dosage, and strength for safe and appropriate treatment.

Compounded preparations dispensed through Allivet are manufactured by Wedgewood Connect, an FDA-registered outsourcing facility that adheres to current Good Manufacturing Practice (cGMP) standards. Wedgewood Connect maintains required state licenses and registrations.