Allivet CUSTOMER HELP CENTER Answers to Commonly Asked Questions.

Medication that requires a prescription will have a red "Rx” next to the product name on our website.

To order prescription medication, simply add the item to your cart then proceed through checkout. During the checkout process, we will ask you for information about your pet and veterinarian so we have it on file and may contact them on your behalf.

If you already have the prescription you can mail it to:

Allivet - Rx
14540 NW 60th Avenue
Miami Lakes, FL 33014

Once you have completed your order, we will contact your vet and request your pet’s prescription directly from them. If we have your email address on file, you will receive email updates on your order each time we reach out to your vet, and then another to let you know when your prescription has been received.

Rx Hold means order is pending your pet’s veterinarian’s approval to dispense medication.

Usually, all prescriptions are processed within 24-48 hours after they are received.

Faxed or scanned copies are only accepted from vets’ offices. Clients must mail in the original prescription.

No, the original prescription must be received in order to fill medication.

If an order is placed within business hours, your pet’s vet will be contacted on the same day. The first attempt is always made by fax unless it is a mobile vet. We follow up by phone with vets every 48 hours (2 business days).

All Rx approvals are processed within the first 24 hours after received.

No, prescription items are not refundable.

You can cancel a prescription order as long as the prescription has not been prepared. Once the prescription has been prepared, we will not accept any cancelations.

Under Wis. Stats. s. 450.13 (5m) (a), the Pharmacist may substitute a less expensive drug product equivalent, unless the consumer or prescribing practitioner have indicated otherwise.

Wisconsin generics list
Allivet's list of generics with price